Contact Us

Have a question about the NBI Clearance process, spot something on our site that needs updating, or just want to say hello? We’d love to hear from you.

How to Reach Us

We try to respond to every message within [1–2 business days]. For faster answers, check if your question is already covered in one of our guides — many common issues (like HIT status, lost reference numbers, or payment delays) are already answered in detail there.

What We Can Help With

  • Corrections or updates to information on our site
  • Suggestions for new guides or topics you’d like us to cover
  • General feedback on your experience using our site
  • Partnership or collaboration inquiries

What We Can’t Help With

Since we’re an independent resource and not affiliated with the National Bureau of Investigation, we’re not able to:

  • Check the status of your NBI Clearance application
  • Process payments, renewals, or applications on your behalf
  • Access or modify your NBI records
  • Provide official confirmation of clearance results

For any of the above, please contact the NBI directly through their official channels:

A Note on Independence

NBI Clearance Info is an independent, privately run website and is not affiliated with, endorsed by, or connected to the National Bureau of Investigation (NBI). We built this site to make public information easier to find — for anything requiring official action on your clearance, the NBI’s own channels are always your best resource.