NBI Clearance Center Directory 2026: Complete List by Region

This directory lists 125 active NBI Clearance Centers across the Philippines for 2026, including the Main Office in Manila, regional and district offices, mall-based satellite centers, and LGU One Stop Shop sites. Every branch connects to the same national database, so your clearance carries equal validity no matter which one issues it. This guide organizes them by region using the NBI’s own published office data, explains the difference between office types, and walks you through choosing and booking the right one.

An NBI Clearance Center is a physical office of the National Bureau of Investigation where applicants complete biometrics and receive their NBI Clearance after booking an appointment online. This includes:

  • The Main Office in Manila
  • Regional and district offices
  • Mall-based satellite centers
  • LGU-partnered One Stop Shop sites

Every branch connects to the same centralized database, so your clearance carries the same validity no matter which one issues it. What differs between locations is address, office hours, available appointment slots, and sometimes queue volume.

This directory lists 125 active branches nationwide as of 2026, counted directly from the NBI’s own published office data.

You’ll see older guides online repeating a “63 branches” figure, broken into 16 regional, 22 district, 11 LGU, and 14 mall-based offices. That number has been copied across many low-quality sites for years and no longer reflects the actual footprint of the network, since the NBI has added many new mall satellite offices and One Stop Shop sites since that count was first published.

Rather than repeat an unverified category breakdown, this guide counts every individually listed branch, office, and satellite center in the regional tables below. Because new sites open throughout the year, always cross-check the total against the official NBI Office Locator before assuming a specific number.

  • The NBI continues expanding its mall-based satellite network, now covering a large share of Metro Manila, Cebu, Davao, and other major cities alongside traditional government-compound offices.
  • The official Clearance Office Locator and Regional & District Offices page on nbi.gov.ph remain the authoritative sources for current listings.
  • New One Stop Shop sites, co-located with agencies like POEA and DMW, continue opening in cities such as Baguio, Clark, Palayan, Legaspi, Koronadal, and Cebu.
  1. Go to the official NBI Clearance Office Locator on nbi.gov.ph.
  2. Filter or search by region, province, or city.
  3. Cross-check the address and hours against the list in this guide.
  4. During online appointment booking, select the branch that matches your chosen location. This locks in where you’ll complete biometrics.

The NBI maintains its own Clearance Office Locator and a separate Regional & District Offices directory on nbi.gov.ph. These pages are the most reliable source for current addresses and hours, since the agency updates them directly. For a newly opened or recently relocated branch, check these official pages first.

You can also reach the NBI directly through its trunkline at (02) 8523-8231 to 38 for general inquiries.

Office TypeDescriptionTypical Setting
Main OfficeThe NBI’s central clearance office in ManilaGovernment building, UN Avenue, Ermita
Regional OfficeServes an entire administrative regionProvincial capitol compounds or government centers
District OfficeServes a specific city or province within a regionCity halls, provincial buildings
Mall-Based Satellite CenterConvenient, extended-hours option inside a shopping mallSM, Robinsons, Ayala, and similar malls
LGU One Stop ShopOperated with a local government unit or partner agencyCity halls, government hubs, POEA/DMW buildings

Knowing what happens once you’re inside helps you move through the queue faster and avoid backtracking for something you forgot.

StepWhat HappensWhat You Need
1. Check-inStaff verify your online appointment reference number and confirm your slotPrinted or mobile copy of your appointment confirmation
2. ID and record checkStaff cross-check your submitted details against your valid IDs and the NBI databaseTwo valid, original, unexpired IDs
3. Biometrics captureFingerprints and a digital photo are taken at a scanning stationClean, dry hands, since smudged or damp fingers can cause re-scans
4. Record verificationYour name and details are checked against the national database for a possible HITNothing extra. This happens automatically
5. Release or holdIf no HIT is found, your clearance prints and releases the same day. If a HIT appears, you’ll be told to return after manual verification

This same flow applies whether you’re at a government-compound office or a mall-based satellite center. The equipment and process are standardized, so your clearance carries equal validity regardless of which branch issues it.

These offices also handle more than first-time applications. Renewals pull your existing record instead of starting from scratch, which usually processes faster. Before you go, it also helps to confirm you meet the full NBI Clearance requirements for your applicant type, since a missing document is one of the most common reasons applicants get turned away at the counter.

A few small habits make the difference between a same-day release and an avoidable second trip.

  • Bring your appointment reference number, printed or saved on your phone. Without it, staff can’t pull up your booking or payment record.
  • Bring two valid, original, unexpired IDs that match the name on your application.
  • Arrive with buffer time before your slot. Branches process appointments in order, and arriving right at cutoff risks being pushed to the next available slot.
  • Keep your hands clean and dry before biometrics. Fingerprint scanners can misread smudged, sweaty, or damp prints, which slows down your own processing and the queue behind you.
  • Wait to be called after biometrics. Most applicants get a same-day result. If your name shows a possible HIT, staff will inform you on the spot and give you next steps.
  • Davao — High demand. Book two to three weeks ahead, especially avoiding Mondays and Fridays.
  • Cebu — One of the busiest hubs. If the main office is full, try SM or Robinsons satellite branches for shorter lines.
  • Iloilo — Covers Western Visayas. New slots tend to open early in the week.
  • Baguio — Serves the Cordillera region. Smaller daily capacity, so book early during January and June.
  • Cagayan de Oro — Serves Misamis Oriental. Generally easier than Manila, except during hiring season.
  • Tuguegarao — Covers Cagayan Valley. Mid-month bookings tend to be easier than the first week of January, June, or November.

The list below is drawn from the NBI’s official published office directory. Confirm current hours and addresses on the official Locator before visiting, since listings can change at any time.

BranchAddressOffice Hours
NBI Clearance Center (Main Office)U.N. Avenue, Ermita, Manila7:00 AM to 5:00 PM
Quezon City HallMakatarungan St., Diliman, QC7:00 AM to 5:00 PM
Montalban, RizalGround Flr., Municipal Hall, Montalban, Rizal8:00 AM to 5:00 PM
Muntinlupa City2nd Flr., Starmall, Alabang, Muntinlupa City8:00 AM to 5:00 PM
Mandaluyong City HallShaw Central Mall, Mandaluyong City8:00 AM to 5:00 PM
Las Piñas CitySM Centerpoint, Las Piñas City9:00 AM to 6:00 PM
Robinsons Place ManilaBasement 1, Ermita, Manila9:00 AM to 6:00 PM
Robinsons OtisLevel 2, Guanzon St., Paco, Manila10:00 AM to 7:00 PM
Robinsons GalleriaBasement 1, Ortigas Ave., QC10:00 AM to 7:00 PM
Robinsons Metro EastLevel 4, Marcos Highway, Pasig10:00 AM to 7:00 PM
Robinsons CaintaLevel 2, Junction, Cainta, Rizal10:00 AM to 7:00 PM
Robinsons NovalichesBrgy. Pasong Putik, Quirino Highway cor. Maligaya, Novaliches, QC10:00 AM to 7:00 PM
Duty Free Fiesta MallN. Aquino Ave., Parañaque City8:30 AM to 5:30 PM
Berma CentreRedemptorist Rd., Baclaran, Parañaque City9:00 AM to 6:00 PM
LRT-North MallCaloocan Mall Bldg., Rizal Ave. Ext., Caloocan City8:00 AM to 5:00 PM
Marikina Riverbanks84 A. Bonifacio Ave., Marikina City8:00 AM to 5:00 PM
Ali Mall CubaoAraneta Center, Cubao, Quezon City10:00 AM to 7:00 PM
Valenzuela Town CenterValenzuela City10:00 AM to 7:00 PM
Marilao, BulacanSandico St., Poblacion 1, beside PNP Station, Marilao, Bulacan7:00 AM to 5:00 PM
PhilPost ManilaPost Office Bldg., Liwasang Bonifacio, Manila8:00 AM to 5:00 PM
POEA/DMW MandaluyongBlas F. Ople Bldg., EDSA cor. Ortigas Ave. Ext., Mandaluyong City9:00 AM to 6:00 PM
Choice Market Ortigas, PasigOrtigas Ave. Ext., Rosario, Pasig City10:00 AM to 7:00 PM
BranchAddressOffice Hours
Baguio CityUpper Session Road, Baguio City8:00 AM to 5:00 PM
One Stop Shop, Baguio (POEA-CAR)Q.M. Subd., Baguio City8:00 AM to 5:00 PM
BranchAddressOffice Hours
San Fernando, La UnionAguila Road, Sevilla Norte, San Fernando City8:00 AM to 5:00 PM
Agoo, La UnionMunicipal Hall, Brgy. Sta. Barbara, Agoo, La Union8:00 AM to 5:00 PM
Tagudin, Ilocos SurDel Pilar, Tagudin, Ilocos Sur8:00 AM to 5:00 PM
One Stop Shop, San Fernando, La UnionManna Mall, San Fernando City, La Union9:00 AM to 6:00 PM
Dagupan CityA.B. Fernandez West, Dagupan City8:00 AM to 5:00 PM
CB Mall, UrdanetaMcArthur Highway, Nancayasan, Urdaneta City, Pangasinan9:00 AM to 6:00 PM
Magic Mall, Urdaneta CityAlexander St., Urdaneta City, Pangasinan9:00 AM to 6:00 PM
Laoag CityBrgy. 10, P. Gomez St., Laoag City8:00 AM to 5:00 PM
Vigan CityGovanes Dike, Bantay, Ilocos Sur8:00 AM to 5:00 PM
BranchAddressOffice Hours
Tuguegarao City, CagayanGovernment Center, Carig Sur, Tuguegarao City8:00 AM to 5:00 PM
Bayombong, Nueva VizcayaCapitol Compound, Bayombong, Nueva Vizcaya8:00 AM to 5:00 PM
Ilagan, IsabelaNational Highway, Brgy. Osmeña, Ilagan, Isabela8:00 AM to 5:00 PM
Santiago City, Isabela78 National Highway, Santiago City, Isabela8:00 AM to 5:00 PM
BranchAddressOffice Hours
San Fernando, PampangaCapitol Compound, City of San Fernando, Pampanga8:00 AM to 5:00 PM
Angeles City, PampangaRobinsons Place, MacArthur Highway, Balibago, Angeles City8:00 AM to 5:00 PM
One Stop Shop, ClarkClark Freeport Zone, Pampanga8:00 AM to 5:00 PM
Malolos, BulacanCapitol Compound, Guinhawa, City of Malolos, Bulacan8:00 AM to 5:00 PM
San Rafael, BulacanMunicipal Hall, Maharlika Highway, Sampaloc, San Rafael, Bulacan8:00 AM to 5:00 PM
San Jose Del Monte, Bulacan (StarMall)Brgy. Poblacion, City of San Jose Del Monte, Bulacan9:00 AM to 6:00 PM
Cabanatuan City, Nueva EcijaLlanera St., Old Provincial Capitol Compound, Cabanatuan City8:00 AM to 5:00 PM
One Stop Shop, Palayan City, Nueva EcijaPalayan Business Hub, Brgy. Singalat, Palayan City8:00 AM to 5:00 PM
Olongapo City17 Kentucky Lane, Upper Kalaklan, Olongapo City8:00 AM to 5:00 PM
Iba, ZambalesLivelihood Bldg., Zone 4, Iba, Zambales8:00 AM to 5:00 PM
Balanga, BataanProvincial Capitol Compound, Balanga, Bataan8:00 AM to 5:00 PM
Tarlac CityBrgy. Macabulos Drive, San Roque, Tarlac City8:00 AM to 5:00 PM
Metrotown, Tarlac CityMcArthur Highway cor. Juan Luna St., Tarlac City8:00 AM to 5:00 PM
BranchAddressOffice Hours
Batangas CityCapitol Site, Capitol Hills, Batangas City8:00 AM to 5:00 PM
Lipa CityNew City Hall Compound, Marawoy, Lipa City8:00 AM to 5:00 PM
Balayan, BatangasPlaza Rizal, Balayan, Batangas8:00 AM to 5:00 PM
Sto. Tomas, BatangasSierra Makiling Bldg., Km 61 Maharlika Highway, Sto. Tomas, Batangas8:00 AM to 5:00 PM
Tagaytay City, CaviteJ.P. Rizal St., Kaybagal South, Tagaytay City8:00 AM to 5:00 PM
Robinsons DasmariñasRobinsons Pala-Pala, Dasmariñas, Cavite10:00 AM to 7:00 PM
Bacoor, CaviteBacoor Govt. Center, Molino Blvd., City of Bacoor, Cavite8:00 AM to 5:00 PM
City Mall, Anabu, ImusEmilio Aguinaldo Highway, Anabu, Imus, Cavite9:00 AM to 6:00 PM
Robinsons General Trias, CaviteRobinsons Place, General Trias City, Cavite10:00 AM to 7:00 PM
One Stop Shop, SM Bacoor3/F SM City Bacoor, Gen. Tirona Highway, Brgy. Habay 2, Bacoor, Cavite10:00 AM to 7:00 PM
Lucena CityGrand Central Terminal, Brgy. Ilayang Dupay, Lucena City7:30 AM to 5:00 PM
Sta. Rosa, LagunaRizal Blvd., Brgy. Tagapo, City of Sta. Rosa, Laguna8:00 AM to 5:00 PM
San Pablo City, Laguna4th Flr., San Pablo Shopping Mall, San Pablo City, Laguna8:00 AM to 5:00 PM
CLA Mall, Pagsanjan, LagunaBrgy. Binan, Pagsanjan, Laguna9:00 AM to 6:00 PM
Liana’s, Calamba City, LagunaLiana’s Supermarket, Parian, Calamba, Laguna9:00 AM to 6:00 PM
One Stop Shop, CalambaPOEA Bldg., Brgy. Parian, Calamba City
Rizal District Office, Taytay1st Flr., Old Municipal Bldg., Kadalagahan St., Brgy. San Isidro, Taytay, Rizal8:00 AM to 5:00 PM
BranchAddressOffice Hours
Calapan City, Oriental MindoroSitio Cuadro Aguas, Brgy. Sta. Isabel, Calapan City8:00 AM to 5:00 PM
Puerto Princesa City, PalawanTaft St., Brgy. Liwanag, Puerto Princesa City8:00 AM to 5:00 PM
BranchAddressOffice Hours
Legaspi CityQuezon Avenue, Legazpi City8:00 AM to 5:00 PM
Masbate CityMasbate City Hall, Masbate City8:00 AM to 5:00 PM
One Stop Shop, LegaspiPhilHealth Albay Office, 2nd Flr., delos Santos Bldg., Business Landco Park, Legaspi City8:00 AM to 5:00 PM
Naga CityMaria Cristina St., Naga City8:00 AM to 5:00 PM
Daet, Camarines NorteJ. Lucban St., Provincial Capitol, Daet, Camarines Norte8:00 AM to 5:00 PM
BranchAddressOffice Hours
Iloilo CityDuran St., Fort San Pedro, Iloilo City8:00 AM to 5:00 PM
Roxas City, CapizPueblo de Panay, Roxas City, Capiz8:00 AM to 5:00 PM
San Jose de Buenavista, AntiqueSan Jose de Buenavista, Antique8:00 AM to 5:00 PM
GT Town Center, Pavia, IloiloJaro, Pavia, Iloilo8:00 AM to 5:00 PM
Kalibo, Aklan (City Mall)F. Quimpo Ext. cor. Mabini St. and Toting Reyes St., Bo. Andagao, Kalibo, Aklan8:00 AM to 5:00 PM
Bacolod CityAguinaldo St., Bacolod City6:00 AM to 5:00 PM
BranchAddressOffice Hours
Cebu CityEscario St., Capitol Site, Cebu City6:00 AM to 5:00 PM
Ayala Mall, Cebu CityCardinal Rosales Ave., Cebu City
J Centre Mall3rd Flr., Bakilid, Mandaue City, Cebu8:00 AM to 5:00 PM
Bogo, CebuBogo City Hall, Buac, Bogo City8:00 AM to 5:00 PM
Insular Square, Cebu CityNorth Highway, Basak, Mandaue City, Cebu8:00 AM to 5:00 PM
Central Mall, Lapu-Lapu CityM.L. Quezon National Highway, Brgy. Pusok, Lapu-Lapu City, Cebu8:00 AM to 5:00 PM
Naga City, CebuCity Hall Bldg., East Poblacion, City of Naga, Cebu8:00 AM to 5:00 PM
Robinsons Cebu CityGen. Maxilom Ext., Cebu City
Shopwise CebuMambaling, Cebu City9:00 AM to 6:00 PM
Sands Gateway Arcade, Danao City, CebuDanao City, Cebu8:00 AM to 5:00 PM
Metro Gaisano, Carcar, CebuCarcar City, Cebu9:00 AM to 6:00 PM
One Stop Shop, Cebu (SM North)Reclamation Area, Mabolo, Cebu City9:00 AM to 6:00 PM
Dumaguete CityCapitol Area, Daro, Dumaguete City8:00 AM to 5:00 PM
Bayawan City, Negros OrientalNew Govt. Center, Sitio Cabcabon, Brgy. Banga, Bayawan City8:00 AM to 5:00 PM
Tagbilaran City, BoholTagbilaran City, Bohol8:00 AM to 5:00 PM
BranchAddressOffice Hours
Tacloban CityNBI Bldg., Sto. Niño Ext., Tacloban City8:00 AM to 5:00 PM
One Stop Shop, TaclobanDOLE Compound, Trece Martirez St., Tacloban City8:00 AM to 5:00 PM
Sogod, Southern LeyteMunicipal Hall, Sogod, Southern Leyte8:00 AM to 5:00 PM
Robinsons OrmocPalo-Carigara-Ormoc City Rd., Ormoc, Leyte
Catbalogan City, SamarOld Health Bldg., Capitol Site, Catbalogan City8:00 AM to 5:00 PM
BranchAddressOffice Hours
Zamboanga City19 Corcuera St., Zamboanga City8:00 AM to 5:00 PM
Jolo, SuluBangkal, Patikul, Sulu8:00 AM to 5:00 PM
Dipolog CityQuezon Ave., Sta. Isabel, Dipolog City8:00 AM to 5:00 PM
Pagadian CityBALGU Bldg., Capitol Compound, Pagadian City8:00 AM to 5:00 PM
Oroquieta City, Misamis OccidentalCapitol Area, Oroquieta City8:00 AM to 5:00 PM
Geege Mall, Ozamiz CityBurgos St., Ozamiz City8:00 AM to 5:00 PM
BranchAddressOffice Hours
Cagayan de Oro CityCapitol Compound, Cagayan de Oro City8:00 AM to 5:00 PM
BukidnonProvincial Government of Bukidnon8:00 AM to 5:00 PM
City Mall, Cagayan de OroButuan-Cagayan de Oro-Iligan Rd., Cagayan de Oro, Misamis Oriental
Iligan CityIBP Bldg., Badelles St., Pala-o, Iligan City8:00 AM to 5:00 PM
BranchAddressOffice Hours
Davao CityJ.P. Laurel Avenue, Davao City8:00 AM to 5:00 PM
Bansalan, Davao del Sur2nd Flr., Public Mall, Bansalan8:00 AM to 5:00 PM
Mati, Davao OrientalNazareno St., City of Mati8:00 AM to 5:00 PM
Sulop, Davao del SurSulop Public Market, Sulop8:00 AM to 5:00 PM
Island Garden City of Samal (IGACOS)Sitio Kaimito, Brgy. Miranda, Babak, Davao del Norte8:00 AM to 5:00 PM
One Stop Shop, Davao (Gaisano Mall)J.P. Laurel Ave., Bajada, Davao City9:00 AM to 6:00 PM
Tagum CityDoor 5, Duson Apt., National Highway, Visayan Village, Tagum City8:00 AM to 5:00 PM
BranchAddressOffice Hours
Koronadal City, South CotabatoAce Centerpoint cor. Posadas and Sergio Osmeña Sts., Koronadal City9:00 AM to 6:00 PM
One Stop Shop, Koronadal4th Flr., Koronadal City Hall, Koronadal City8:00 AM to 5:00 PM
Sarangani / General Santos CitySan Pedro St., Lagao, General Santos City8:00 AM to 5:00 PM
Kidapawan City, CotabatoKidapawan City, Cotabato8:00 AM to 5:00 PM
BranchAddressOffice Hours
Cotabato CityGovernor Gutierrez Avenue, Cotabato City8:00 AM to 5:00 PM
BranchAddressOffice Hours
Butuan City4th St., Guingona Subd., Brgy. J.P. Rizal, Butuan City8:00 AM to 5:00 PM
Agusan del Sur District OfficeProvincial Govt. Center, Patin-ay, Prosperidad, Agusan del Sur8:00 AM to 5:00 PM
Surigao CitySurigao City Hall, Surigao City8:00 AM to 5:00 PM

Note: a few centers above show “—” for office hours because the official directory does not list a confirmed schedule for that location at the time of writing. Call ahead or check the official Locator before visiting these specific branches.

Office CategoryTypical Hours
Government-compound offices (capitols, city halls)7:00 AM to 5:00 PM or 8:00 AM to 5:00 PM
Mall-based satellite centers9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM
A few early-opening regional hubs (Cebu City, Bacolod City)As early as 6:00 AM to 5:00 PM
Applicant SituationSuggested Branch Type
Works a standard 9-to-5 scheduleMall-based satellite center with extended evening hours
Lives near a provincial capitol or city hallGovernment-compound regional or district office
Needs the fastest possible same-day processingMain Office or a high-capacity regional office
In a rural area far from a major cityNearest LGU or One Stop Shop office
Traveling for other errands to a mall anywayMall-based satellite center for convenience
FactorMall-Based Satellite CenterRegional or Government Office
HoursLater opening, later closingEarlier opening, earlier closing
Parking and accessMall parking and transit accessDepends on local government facilities
AmbianceAir-conditioned mall environmentStandard government office setting
Queue volumeCan be busy on weekendsCan be busy on weekdays, especially mornings
Best forWorking applicants needing evening slotsApplicants near government centers or provincial capitals
ScenarioTypical Timeline
No HIT, in-branch processingSame day
HIT or name-match flaggedAdditional days for manual verification
High-volume branch during peak seasonLonger queues, though same-day release is still common
ReasonHow to Avoid It
No online appointment for that branchBook online first. Don’t assume walk-ins are accepted everywhere
Only one valid ID presentedBring two valid, original, unexpired IDs
Unpaid transactionComplete payment before your appointment date
Arriving after cutoff timeCheck the branch’s specific hours and arrive with buffer time
Wrong branch selected during bookingDouble-check the branch name and address before confirming your slot
  • Assuming every listed branch accepts walk-ins without an online appointment.
  • Choosing a branch based on an outdated list instead of the official Locator.
  • Not accounting for mall hours that may differ from standard government office hours, especially on holidays.
  • Forgetting that some satellite centers have limited daily slots, which fill up faster than main regional offices.
  • Traveling to a far branch when a closer, less-known LGU office offers the same service.

This directory counts 125 active branches nationwide as of 2026, spanning the Main Office, regional and district offices, mall-based satellite centers, and LGU One Stop Shop sites. This number can change as the NBI opens new locations, so always confirm against the official Office Locator.

Most branches operate Monday to Friday only. A small number of mall-based satellite offices may follow different mall hours, but weekend availability is not standard. Check the specific branch’s listing or the official Locator before planning a Saturday visit.

Yes. Your appointment is tied to the branch you selected during online booking. If you need to visit a different one, you’ll generally need to reschedule your appointment to that branch first rather than walking in elsewhere.

Generally, no. Nearly every branch requires a booked online appointment before you can be processed. A few smaller LGU sites occasionally accommodate walk-ins on a limited basis, but this isn’t something to count on. Book online first to avoid a wasted trip.

Yes. The NBI’s general trunkline is (02) 8523-8231 to 38. For branch-specific questions like current hours or slot availability, the official Office Locator is usually faster than calling.

No. The clearance fee is the same regardless of which branch you visit. What differs is convenience: mall-based offices offer later hours and easier parking, while government-compound offices often open earlier.

Finding the right branch in 2026 comes down to matching your schedule and location with the right office type: a government-compound regional office for earlier hours, or a mall-based satellite center for evening convenience. With 125 active NBI Clearance Centers spread across every region, from NCR to BARMM and CARAGA, most applicants have a genuinely nearby option. Because branch details can change, always cross-check your selected office against the official NBI Office Locator before you travel, so your trip matches the current address, hours, and appointment slot exactly.


This guide is independently written for informational purposes and is not an official publication of the National Bureau of Investigation. Branch addresses and office hours are sourced from the NBI’s own published office directory at the time of research and may have since changed. Always confirm current branch details on the official NBI Office Locator, clearance.nbi.gov.ph, before visiting.