Forgot NBI Clearance Password? How to Reset It
If you forgot NBI clearance password details, you can reset the password in about five minutes. You need access to the email you used to register. NBI sends a reset link to that email.
This guide gives the exact steps. It also covers missing reset emails, login errors, and what to do if you lost your email too.
Quick answer: If you forgot NBI clearance password, go to clearance.nbi.gov.ph and click Forgot Password. Enter your registered email, open the reset link in your inbox or spam folder, and set a new password. No email access? Contact NBI clearance support or visit an NBI Clearance Center with valid IDs.
How to Reset a Forgot NBI Clearance Password
Follow these steps in order.
- Open clearance.nbi.gov.ph in your browser. Type the address yourself. Do not use links from ads or messages.
- Go to the login page.
- Click the Forgot Password link under the email and password fields.
- Enter the email address you used to register your NBI account.
- Open your inbox and look for the reset email. Check spam and promotions too.
- Click the reset link. Enter your new password twice, then click Reset.
- Return to the login page and sign in with your new password.
Applicants report that the reset email subject looks like “NBI Clearance Password Reset”. The exact wording may change.
You do not need your NBI ID number or reference number to reset your password. You only need your registered email.
Reset Email Not Arriving
Wait a few minutes first. If nothing comes, check these causes:
| Problem | Fix |
|---|---|
| Email is in spam or promotions | Search your inbox for “NBI” and check all folders |
| You typed the wrong email | Retry with other emails you use |
| Inbox is full or blocked | Free up space, then request a new link |
| Email provider delays | Wait up to 10 minutes, then request again |
| You registered with a different email | Try your old work, school, or alternate emails |
Request only one new link at a time. Older links may stop working when a new one is sent.
Reset Link Expired or Not Working
Reset links do not last forever. If the link fails:
- Go back to the login page and click Forgot Password again.
- Use the newest email only.
- Open the link in the same browser where you requested it.
- Try a desktop or laptop browser if your phone fails. Applicants report this fixes some errors.
- Clear your browser cache, or try another browser.
Forgot NBI Clearance Password and Email?
If you cannot open your registered email, the portal cannot send you a reset link. Do this:
- Try every email address you have ever used. Search each inbox for NBI messages.
- Check old payment receipts and appointment confirmations. They often show the email you used.
- Use your email provider’s own account recovery to regain access.
- If you recover the email, return to the portal and reset the password.
- If you cannot recover it, contact NBI clearance support or visit a center.
Email nbiclearance@nbi.gov.ph. NBI lists this address for clearance inquiries. You can also call (02) 8524-1277 or 0939 150 2880.
Include these details:
- Full name, including middle name
- Date of birth
- Approximate date and branch of your last clearance
- The email you think you registered with
- A clear scan of one valid government ID
For an in-person visit, go to the NBI Clearance Center on United Nations Avenue, Ermita, Manila. It is open Monday to Friday, 7:00 AM to 5:00 PM. Bring two valid original IDs. Tell the staff you lost access to your account email. Process details come from applicant reports, so call first.
Invalid Email or Password Error
Not every login problem needs a reset. Check these first:
- Typos: Retype your email and password slowly.
- Capital letters: Passwords are case sensitive. Turn off Caps Lock.
- Extra spaces: Pasted text often adds a space at the end.
- Wrong email: You may have registered with another address.
- Old saved password: Your browser may autofill an outdated password. Delete it and type the new one.
Still failing after two tries? Use Forgot Password instead of guessing again.
Cannot Log In After Resetting
If the new password does not work:
- Wait a few minutes and try again.
- Use the exact password you just set. Check for spaces.
- Close all tabs, reopen clearance.nbi.gov.ph, and sign in fresh.
- Try a different browser or device.
- Request another reset if the first attempt did not finish.
Should You Create a New Account?
Do not create one yet. Most guides say a new account starts with no history. You lose access to your past transactions, and it can create a duplicate record.
Some websites say a new account is the standard fix for lost logins. NBI does not publish this advice. Try the reset, then contact NBI support, before you make a second account.
After You Log In
Once you are back in, open the Transactions tab. It lists your past applications and reference numbers. If your reason for resetting was a lost reference number or an unpaid application, you can find it here.
Scams and Phishing Warning
Fake NBI sites copy the login page to steal your email and password.
- Use only clearance.nbi.gov.ph and nbi.gov.ph.
- Read the web address before you type anything.
- Never share your password or reset link with anyone, even someone who claims to be from NBI.
- Do not pay anyone to reset your account. The Forgot Password link is free.
- Ignore reset emails you did not request.
This site is not the NBI. We cannot reset your password or see your account.
What Is Confirmed and What Is Only Reported
Confirmed on official NBI pages:
- The portal address, clearance.nbi.gov.ph
- Clearance inquiry numbers and the nbiclearance@nbi.gov.ph email
- Clearance Center address and hours
Reported by applicants and guides, with no official page found:
- The reset email subject line
- Reset link behavior when you request several links
- The desktop browser fix
- Branch steps for lost email access
Last checked October 3, 2026. Confirm time sensitive details with NBI before you act.
How to Keep Your NBI Password Safe
- Save the password in a password manager.
- Use one email for all government portals.
- Use at least 8 characters with letters, numbers, and symbols. Avoid birth dates and “123456”. Do not reuse a password from other sites.
- Write down which email you used to register.
- Do not log in on public computers.
Frequently Asked Questions
How do I reset my password if I forgot NBI clearance password?
Go to clearance.nbi.gov.ph, click Forgot Password, and enter your registered email. Open the reset link and set a new password.
I did not get the reset email. What now?
Check spam and promotions, then confirm you typed the right email. Wait up to 10 minutes and request a new link.
Can I reset my NBI password without my email?
No. The reset link goes to your registered email. Recover the email first, or contact NBI support.
Do I need my NBI ID number to reset the password?
No. You only need your registered email.
Why does it say invalid email or password?
You may have a typo, an extra space, Caps Lock on, or the wrong email. Retry once, then use Forgot Password.
How long does the reset link last?
NBI does not publish an expiry time. If the link fails, request a new one.
Can I reset my password on my phone?
Try it in your mobile browser. If it fails, use a desktop or laptop browser.
Should I make a new NBI account if I lost my password?
Not yet. A new account starts without your history. Try the reset and NBI support first.
Is there a fee to reset my password?
No. Resetting is free. Never pay anyone to do it for you.
Where can I find my reference number after I log in?
Open the Transactions tab. It lists your past applications and their reference numbers.
Conclusion
A lost NBI password is a quick fix when you still have your email. Use the Forgot Password link on the official portal, then check spam if the email is late. If your email is gone too, contact NBI support or visit a center with valid IDs. Save the new password somewhere safe so you can renew without delays.